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Maryland Relay Introduces Maryland Relay Partner for Local Businesses


Free Program Prevents Hang-ups; Improves Telephone Customer Service for Relay Users

Baltimore (August 13, 2015) – Maryland Relay, the free public service that allows people who are unable to use a standard telephone to both make and receive calls, has introduced a new program for local businesses. Maryland Relay Partner is a free program that is designed to connect Maryland businesses and Maryland Relay users through free training and promotion.

Each day, nearly 700 calls are placed through Maryland Relay by a broad range of individuals, including those who are Deaf, hard of hearing, Deaf-Blind, or have difficulty speaking, limited mobility, or cognitive difficulty. If businesses are unfamiliar with Maryland Relay, they often accidently hang up on Relay callers. Maryland Relay Partner was created to eliminate these missed connections by educating businesses on how to identify, receive and place Relay calls.

Businesses that enroll in Maryland Relay Partner receive:

  • Free training with a Maryland Relay outreach coordinator on how to place and receive Relay calls
  • Free educational poster to help train staff
  • Free promotional materials, including a window decal and digital website badge so customers can identify the business as a Maryland Relay Partner
  • Free listing in the upcoming Maryland Relay Partner online directory
  • Free access to a digital library of Maryland Relay training materials

“Maryland Relay Partner makes it simple for any business to provide great customer service to the thousands of Marylanders who use Maryland Relay to place and receive telephone calls,” said Brenda Kelly-Frey, director, Telecommunication Access of Maryland. “Taking advantage of this free training not only allows your business to serve a wide new audience, but also ensures your company is more compliant with the American with Disabilities Act. As our country commemorates the 25th anniversary of the signing of the ADA this year, this is an ideal time to make sure your company is doing all it can to provide equal access to its products and services.”

Other than a telephone, no special equipment is required to participate in Maryland Relay Partner. To enroll, business owners may visit www.MDRelay.org to complete an online inquiry form. They may also call 800-552-7724 or 410-767-6960 (Voice/TTY) or 443-453-5970 (Video Phone) and ask to speak with an outreach coordinator about becoming a Maryland Relay Partner.

About Maryland Relay
Maryland Relay is a free public service that allows people, unable to use a standard telephone, to both make and receive calls. The Maryland Accessible Telecommunications (MAT) program provides assistive devices at no cost to those who qualify medically and financially. Free training may be available upon request. Maryland Relay is easily accessed by dialing 7-1-1 and is overseen by Telecommunications Access of Maryland and the Maryland Department of Information Technology. For more information about Maryland Relay and its services, please visit www.mdrelay.org or call 800-552-7724 (V/TTY) or 443-453-5970 (VP).

image003(1)image005Brought to you by the State of Maryland and Governor Hogan.


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